Frequently Asked Questions

If you have further questions or need additional help, please email uswe would be happy to help!

What is your return policy?

Magnetic Mama is happy to accept any new, unwashed, and unworn dress within 14 days of purchase with a packing slip/order number. A full refund will be issued for an unworn item that is returned within 14 days of purchase. If a product is defective, it may also be exchanged within 14 days for a replacement product.

Since Magnetic Mama offers free shipping, customers are responsible for all return shipping charges, with the exception of a defective item.

Please contact Magnetic Mama for all return approvals and instructions at [email protected]

What do you consider a manufacturing defect?

We stand behind our products 100% and pride ourselves for having an amazing quality control team working hard to ensure the highest quality possible. However, there are some rare cases where a faulty item slips through.

Not Covered under Warranty
(non-returnable, no exceptions)

  • Normal wear and tear (wear holes, pilling, snags on fabric)
  • Items that have been modified or personalized
  • Accidental Damage (washing, drying incorrectly, torn, melted, cut or sewn in any way, etc.)
  • Shrinkage
  • Stains from wearing or washing
  • International orders

Covered under Warranty

  • Sewn seams and stitching
  • Defective magnets

We will allow returns on any items that have manufacturing defects for 14 days from the date of purchase.

To contact us about warranty questions or to make a claim, please email us at [email protected]

Do you offer any discount codes?

Yes! Please sign-up to receive our emails and we will be emailing you all the details of promotions, product launches, and discount codes.

What is your shipping policy?

We offer a flat rate of $3.00 on all orders inside the Continental US! We do offer expedited shipping at checkout, that is at the expense of the customer. All international orders, shipping, duties, and fees are the responsibilities of the customer.

When will my order ship?

All orders ship within 5 business days of the order being placed.

Does Magnetic Mama donate to any charities?

Yes! We are proud to partner with and donate a portion of all our sales to

Are you eco-friendly and plastic free?

We at Magnetic Mama, are trying our best to better our environment and planet. We have taken extra measures to be as eco-friendly and plastic-free as possible! All orders are shipped in 100% recycled packaging. Each dress is packaged in a reusable canvas bag that we encourage all to reuse as well!