Frequently Asked Questions
If you have further questions or need additional help, please
Magnetic Mama is happy to accept any new, unwashed, and unworn dress within 14 days of purchase with a packing slip/order number. A full refund will be issued for an unworn item that is returned within 14 days of purchase. If a product is defective, it may also be exchanged within 14 days for a replacement product.
Since Magnetic Mama offers free shipping, customers are responsible for all return shipping charges, with the exception of a defective item.
Please contact Magnetic Mama for all return approvals and instructions at [email protected]
We stand behind our products 100% and pride ourselves for having an amazing quality control team working hard to ensure the highest quality possible. However, there are some rare cases where a faulty item slips through.
Not Covered under Warranty
(non-returnable, no exceptions)
- Normal wear and tear (wear holes, pilling, snags on fabric)
- Items that have been modified or personalized
- Accidental Damage (washing, drying incorrectly, torn, melted, cut or sewn in any way, etc.)
- Stains from wearing or washing
- International orders
Covered under Warranty
- Sewn seams and stitching
- Defective magnets
We will allow returns on any items that have manufacturing defects for 14 days from the date of purchase.
To contact us about warranty questions or to make a claim, please email us at [email protected]
Yes! Please sign-up to receive our emails and we will be emailing you all the details of promotions, product launches, and discount codes.
We offer a flat rate of $3.00 on all orders inside the Continental US! We do offer expedited shipping at checkout, that is at the expense of the customer. All international orders, shipping, duties, and fees are the responsibilities of the customer.
All orders ship within 5 business days of the order being placed.
Yes! We are proud to partner with and donate a portion of all our sales to
We at Magnetic Mama, are trying our best to better our environment and planet. We have taken extra measures to be as eco-friendly and plastic-free as possible! All orders are shipped in 100% recycled packaging. Each dress is packaged in a reusable canvas bag that we encourage all to reuse as well!